Reach agents during business hours at 83, the chat in the bottom right, or email time to request a cancellation. If you need to cancel an order, please contact us immediately. An order that has shipped cannot be cancelled and our standard return procedure applies. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. If you need to exchange your product, you may do so. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. Please note that the cost of original outbound shipping will be deducted from the refund total as well as the cost of the return shipping. We have a 30-day return policy, which means you have 30 days after receiving your item to request for a full refund. We thank you for your business and appreciate your patience. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. Order delays have proven to be unavoidable and outside of Royal Fire Pits control. These times are based upon what our supplier and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, manufacturers delayed because of the mills, overwhelming demand on shipping, and so on). This is located on the product page right below the "Add To Cart" button. All orders are shipped within the lead time posted on the product page. We promise to do our best to get your order to you as soon as possible. If your item is on backorder, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we will process and submit the order with our suppliers for shipment within 24 hours. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If you have not received tracking info within 3 days after the lead time posted on the product page, please contact us at will my order ship?Īs soon as you place your order, you will receive an order confirmation e-mail. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately. We make it easy to get what you need with three ways to order: same day delivery (varies by location and product), curbside delivery or in-store pick up at your local Big Lots store.*** CANCEL ANYTIME BEFORE YOUR ORDER HAS SHIPPED, COMPLETELY FREE OF CHARGEĪn email with tracking information will be sent to the customer within 24 hours of the order being shipped to the e-mail address you provided when checking out. And when the summer sun is too hot, enjoy outdoor life in the shade with spacious gazebos and umbrellas. Bring mealtime outside with our wide variety of grills and griddles. Get your grass as green as can be with patio and garden lawn care products, then show it off night and day with yard lights and lanterns. Browse all-weather chairs, chaise lounges, and patio tables in a variety of decorative styles. Whether you're looking to extend the comforts of home and create an outdoor space with furniture for entertaining friends and family, or just looking to style up your deck with potted plants, cushions, you'll find all your patio and garden needs in stores and online at Big Lots. Create Your Backyard Oasis with Patio & Garden Essentials We make it easy to receive the outdoor fire pits and fireplaces you need with three ways to order: same day delivery (varies by location and product), curbside delivery or in-store pick up at your local Big Lots store. Make the most of your backyard and save at Big Lots on outdoor cooking, décor, dining and entertaining essentials. Add outdoor patio furniture pieces like all-weather wicker sofas, poufs, and chairs and you’ll have a backyard oasis fit for gathering family and friends. You’ll find excellent prices on wood-burning fire pits and gas burning fire pits. Keep warm on cool nights with our selection of easy-to-operate outdoor fire pits and fireplaces in-stores and online at Big Lots. Sizzling Savings on Outdoor Fire Pits and Fireplaces
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